22 Lessons Learned: Options

October 22, 2016

A Guide to Telephone Systems If you are looking to buy a business phone system, there are three important things you need to figure out first. The first thing that business owners need to do is to check on the available products in the market today. This is because of the way advancement progresses in today’s business world which is really very fast so that what was the best system a few years back might now be outdated and replaced by systems with better applications for our businesses. This is reason why business owners have to be updated on what systems are relevant to their business today and the requirements that they need to fulfill. You need determine whether you business till needs the traditional office telephone systems of if you should get the virtual systems that only need internet connection and could work with cell phones alone? The next consideration would be, is that if you need office telephone, what kind of services do you want? This has something to do with choosing between a traditional landline telephone services provided by a local/ regional phone company or a Voice over Internet Protocol (VoIP). The next question to ask if you have decided on a VoIP system is if you want it self-hosted or if you want it hosted by your service provider or cloud-based hosting. The traditional phone system, typically supported by your local or regional phone company, are assisted by a public switching telephone networks and are analog rather than digital. This means that that the system has to use the traditional copper wiring which is hard to maintain and hard to service if in case something goes wrong.
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In order to run a landline service or create a multiple extension or allow call transfer and call directories, you need on-premises PBX hardware. This set up needs an extensive lay-out of wiring configurations which can be difficult in case you need to rearrange your office set-up.
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With a virtual phone system you simply need a single business phone line in order to make connections remotely to workers using their cell phone or home phones. The benefit is that customers can contact anyone involved in the business even if they are no longer in the business location because the system functions as a call-forwarding solution to the business. These system includes a variety of features, such as automated receptionists, voicemail, call forwarding, call screening and online faxing. If businesses have employees working from other locations you can still deal with your customers with a professional face. The self-hosted VoIP systems, means that the business pays for its own equipment. With the cloud-based VoIP system there is no need to purchase and maintain since your provider takes care all of that for you.